AGE RECOMMENDATION
Each show has it's own recommendation, but typically it is for ages 4+. For some YOUTHSTAGE productions the age recommendation is older. No Babies are not allowed in the theatre for performances.
TICKETS: Your tickets will be in Will Call for you to pick up 30 minutes prior to the performance, unless otherwise requested.
REFUNDS & EXCHANGES: All sales are final. We do not offer refunds. Ticket exchange policy below.
LATE SEATING: If you arrive late for a performance you may not be seated until intermission. Please double check the date and time of the performance that you have purchased.
SPECIAL NEEDS & WHEELCHAIR SEATING: Please contact our Box Office directly at 801-532-6000 in advance so that we may accommodate your specific needs.
FREQUENTLY ASKED QUESTIONS
WHAT IS THE MINIMUM AGE REQUIREMENT FOR SHOWS AT YOUR THEATRE?
4 years of age and up is the general recommendation of The Children’s Theatre. However parents will need to make the decision as to whether their child is old enough to enjoy the performance while not disturbing other audience members. Some shows may be more appropriate for older children, while other’s for younger. To see recommendations for a specific show please visit the show page on our website. Babes in arm will not be admitted. All patrons must have a ticket.
WHERE DO I GET MY TICKETS AFTER PUCHASING ONLINE OR OVER THE PHONE?
All tickets, unless otherwise specified or requested, will be held in Will-Call to be picked up 30 minutes prior to show time. Our lobby opens 45 minutes prior to show time. Plan to arrive early, at least 30 minutes prior, as our seating is general admission.
IS THERE ASSIGNED SEATING?
Because of the size and arrangement in our theatre seating is general admission. We recommend arriving 30 minutes in advance of the show to find your seats. Luckily there really isn’t a bad seat in the house!
CAN I EXCHANGE MY TICKETS FOR ANOTHER PERFORMANCE OF THE SAME SHOW?
Yes. You may exchange your tickets for a fee of $2.50 per ticket. Exchange requests are subject to availability. You can only exchange for tickets within the same show title. We do not offer refunds. Exchanges must be made 48 hrs in advance of either the show you plan to see or the show your are exchanging tickets from.
LATE SEATING
We strive to start our shows one time. In most cases we will seat latecomers at the first convenient break in the performance. Latecomers will be seated in designated seating. In the case of some performances we may not be able to seat you until intermission due to the orientation of our theatre.
If you are more than 15 minutes late to a sold out show we may sell your tickets, a refund will not be given.
WHAT IF I MISS A PERFORMANCE?
We are always sorry when our customer’s miss a show. It is our policy however to not submit refunds or exchanges for missed shows, as well as shows canceled due to inclement weather.
If you know in advance you will be missing a performance feel free to call 48 hours in advance of the show to exchange your tickets, or consider sharing your tickets with a friends and introduce someone new to The Children’s Theatre. Exchange requests are subject to availability and there will be a $2.00 exchange fee issued per ticket.
If you are a Season Member, and receive free ticket exchange you must give our Box office 48 hours advance notice. If you request an exchange less then 48 hours prior to the show you hope to see or exchange tickets from you will be charged the $2.00 exchange fee. Exchange requests are subject to availability.
ARE DISCOUNTS OR GROUP RATES GIVEN?
We offer a 10% group rate to groups of 10 or greater. All tickets must be paid together as one transaction and for the same production.
MAY I REDEEM COUPONS OR GIFT CERTFICATES ONLINE?
To redeem coupons and/or gift certificates you will need to call our box office, noting the name, amount and number given on the certificate. Please bring in your gift certificate/coupon when coming to the performance to exchange for a specific show ticket.
NEED ADDITIONAL INFORMATION?
Please contact the Box Office directly at 801-532-6000 or by email at boxoffice@tctheatre.org
Each show has it's own recommendation, but typically it is for ages 4+. For some YOUTHSTAGE productions the age recommendation is older. No Babies are not allowed in the theatre for performances.
TICKETS: Your tickets will be in Will Call for you to pick up 30 minutes prior to the performance, unless otherwise requested.
REFUNDS & EXCHANGES: All sales are final. We do not offer refunds. Ticket exchange policy below.
LATE SEATING: If you arrive late for a performance you may not be seated until intermission. Please double check the date and time of the performance that you have purchased.
SPECIAL NEEDS & WHEELCHAIR SEATING: Please contact our Box Office directly at 801-532-6000 in advance so that we may accommodate your specific needs.
FREQUENTLY ASKED QUESTIONS
WHAT IS THE MINIMUM AGE REQUIREMENT FOR SHOWS AT YOUR THEATRE?
4 years of age and up is the general recommendation of The Children’s Theatre. However parents will need to make the decision as to whether their child is old enough to enjoy the performance while not disturbing other audience members. Some shows may be more appropriate for older children, while other’s for younger. To see recommendations for a specific show please visit the show page on our website. Babes in arm will not be admitted. All patrons must have a ticket.
WHERE DO I GET MY TICKETS AFTER PUCHASING ONLINE OR OVER THE PHONE?
All tickets, unless otherwise specified or requested, will be held in Will-Call to be picked up 30 minutes prior to show time. Our lobby opens 45 minutes prior to show time. Plan to arrive early, at least 30 minutes prior, as our seating is general admission.
IS THERE ASSIGNED SEATING?
Because of the size and arrangement in our theatre seating is general admission. We recommend arriving 30 minutes in advance of the show to find your seats. Luckily there really isn’t a bad seat in the house!
CAN I EXCHANGE MY TICKETS FOR ANOTHER PERFORMANCE OF THE SAME SHOW?
Yes. You may exchange your tickets for a fee of $2.50 per ticket. Exchange requests are subject to availability. You can only exchange for tickets within the same show title. We do not offer refunds. Exchanges must be made 48 hrs in advance of either the show you plan to see or the show your are exchanging tickets from.
LATE SEATING
We strive to start our shows one time. In most cases we will seat latecomers at the first convenient break in the performance. Latecomers will be seated in designated seating. In the case of some performances we may not be able to seat you until intermission due to the orientation of our theatre.
If you are more than 15 minutes late to a sold out show we may sell your tickets, a refund will not be given.
WHAT IF I MISS A PERFORMANCE?
We are always sorry when our customer’s miss a show. It is our policy however to not submit refunds or exchanges for missed shows, as well as shows canceled due to inclement weather.
If you know in advance you will be missing a performance feel free to call 48 hours in advance of the show to exchange your tickets, or consider sharing your tickets with a friends and introduce someone new to The Children’s Theatre. Exchange requests are subject to availability and there will be a $2.00 exchange fee issued per ticket.
If you are a Season Member, and receive free ticket exchange you must give our Box office 48 hours advance notice. If you request an exchange less then 48 hours prior to the show you hope to see or exchange tickets from you will be charged the $2.00 exchange fee. Exchange requests are subject to availability.
ARE DISCOUNTS OR GROUP RATES GIVEN?
We offer a 10% group rate to groups of 10 or greater. All tickets must be paid together as one transaction and for the same production.
MAY I REDEEM COUPONS OR GIFT CERTFICATES ONLINE?
To redeem coupons and/or gift certificates you will need to call our box office, noting the name, amount and number given on the certificate. Please bring in your gift certificate/coupon when coming to the performance to exchange for a specific show ticket.
NEED ADDITIONAL INFORMATION?
Please contact the Box Office directly at 801-532-6000 or by email at boxoffice@tctheatre.org
